Heart with caption Thank you for noticing

We’re in this together. We’re working hard to make your TTC journey seamless and safe, and your compliments keep us focused on doing just that. Here’s what you had to say about our service this week.

 Rocket ship blasting off with the caption Above and Beyond

  • This is not about a specific date but rather a number times your employee did things that are commendable. He specifically waited for me a couple of times I was running late. I’ve seen him waiting for others as well. I noticed he is no longer on the 41 Keele route. If he is on another route we want him back. Lol.

  • The 504 King streetcar was going through a light and an older man was running to catch it. The snow was very slippery and dangerous. The driver used his loudspeaker as he drove by to say to the man, "don't rush I'll wait for you - be careful.” It was a really amazing thing to do for a senior. This driver is a really considerate, compassionate person.

  • I am contacting you regarding my extremely pleasant experience with a TTC operator, Justin. He is kind to all passengers and will do anything to ensure people are comfortable during their ride on the 509 Harbourfront. It is clear Justin loves his job and brings his best every day. He puts the customer and safety first! He is an amazing example of what the TTC represents.

 Heart in a word balloon with the caption Kudos for Kindness

  • It makes me happy when this operator serves the 135 Gerrard route. He's always so pleasant and greets me. Love that he's serving our neighbourhood!

Compliments in February

  • The 62 Mortimer driver is a credit to the TTC. So friendly and genial. After breaking my leg and getting used to crutches, he was so patient and helped me learn to get on and off.  He would warn me about icy patches and when he saw me hobbling towards the bus, he would tell me to slow down and wait till I got on. I’m normally very independent and it has been hard relying on other people and services to get around.  He is a bright part of my day.

Rocket ship blasting off with the caption Above and Beyond

  • I witnessed the 501 Queen driver go above and beyond with customer service and professionalism several times! He’s not only a good driver but a good man. Please give this driver credit so he knows he's appreciated.

Hand with a heart floating above it with the caption Excellent Customer Service

  • Shout out to the 334 Eglinton East operator. Thanks for driving the Eglinton Blue Line on this very snowy morning and waiting for people as you saw them running.
  • Got off the 17 Birchmount at Ellesmere, but left my purple bag on the bus. The next day I called Lost and Found and got it back. All drivers were very helpful with information and all service phone operators were helpful.

 Heart in a word balloon with the caption Kudos for Kindness

  • I would like to applaud your driver today on the 87 Cosburn route. An elderly man was getting off at East York Acres with his walker full of groceries. She put down the ramp for him to make it easier, but some of his groceries fell off. She quickly got out of her seat and helped him gather them up. She didn’t hesitate. Great job! 
  • The 925 Don Mills Express driver saw me running for the bus and at the last second stopped before he pulled off. He showed great compassion for my need, which reflects well on his character. He is an asset to your organization.

 Right on time

  • This driver was so incredible. I was heading to an interview and had I missed the 24B Victoria Park bus I would have been late. Not only that, I told him where to get off, he acknowledged me when it was my stop. I wasn't sure where I should go and he directed me. He made my day and I know the other passengers felt so too.

Smiling face with the caption Made My Day

  • The lady driving the 71 Runnymede bus was extremely friendly and helpful. She made my night better by having exceptional customer service and people skills.

Compliments in January

  • Operator on streetcar 503 Kingston Road is doing a great job. Nice and smooth driving.
  • Male, driver with black face mask. He is a regular 43C Kennedy driver. Just want to say he is very respectful, kind, conscientious person. He cares for his bus patrons a lot. Today he personally made sure a patron was aware of the route of 43C as it does not go further than Village Green. I was very impressed!

 Life Saver

  • I would like to thank the 36 Finch West driver who picked up my friend and called the police. She has dementia and wandered out on the coldest night this year. If he had not stopped, my friend might not be alive now. Please extend my gratitude to this driver.

A spray bottle and gloves with caption Neat and Tidy

  • Congratulations to the driver who started his shift today at Lawrence West Station towards Lawrence St. He took the time to clean all areas and greeted passengers!

 

  • Kudos to the wonderful 49 Bloor West bus driver who took the time and effort to help a stranded man with his scooter. He went beyond the call of duty to assist him. He helped to move the man to a shelter, and connected him to further assistance with his cell. Very heartwarming! Thanks to him!

Hand with a heart floating above it with the caption Excellent Customer Service

  • Amazing service from the two ladies working at the photo place at Bathurst Station. They were friendly and very helpful.
  • Great driver, very pleasant and knowledgeable. We had a detour on the 70 O’Connor route and he made sure to communicate this to passengers so they got to where they should. Please hire more like him!

Heart in a word balloon with the caption Kudos for Kindness

  • I had the most enjoyable ride on the 89 Weston bus. The driver was courteous, thanked all for tapping and paying and was a good driver. Travelled smoothly with no sudden stops or lane changes. A real personable driver doing a good job. Thanks for the ride!
  • As the bus was pulling away from the stop the driver saw me running and waited for me. He showed compassion for my needs and it reflects well on him and your organization.

Smiling face with the caption Made My Day

  • Thank you for stopping when you saw me walking faster. My grocery cart was so full and the 86 Scarborough bus driver stopped a little before the stop to get me! I really appreciate it! It’s the small things that make someone’s day!

Rocket ship blasting off with the caption Above and Beyond

  • Just wanted to acknowledge the operator on route 74A Mt Pleasant. He’s nice to everyone, goes above and beyond while driving the bus and is great to have on the route.
  • The 160 Bathurst North bus driver was very kind today. He was about to pull out from the terminal when he saw me running and waving. My friend and I, two senior women, each had a shopping cart and he graciously waited for us. We are grateful for his very nice actions. A great TTC employee.

Orange vest with the caption Safety First

  • Thank you to the good driver of 25 Don Mills for making the bus stop very near the curb and lowering the bus so I can safely bring down my very heavy grocery cart.

Right on time

  • Always on time, very efficient and gets me to my destination in time for my connecting bus. Keep up the good work. (300 Bloor/Danforth)

Compliments in December

Orange vest with the caption Safety First

  • Really nice driver. Waited for a male who was running for the bus which was really good to see – he cares. He also thanked everyone for riding the TTC and wished us to be safe and enjoy our day. Hearing that made my day. He’s professional, kind and understanding of others. Well done.
  • Many thanks to TTC and the driver for helping my mother on and off the 63 Ossington bus at 8:15 p.m. on December 5, 2020. The TTC driver went out of his way to open the ramp manually, since it was frozen in cold weather and he was so pleasant to my mother. His action makes my family and I so proud of the TTC and their staff that they care so much about Torontonians during the pandemic and help my mother, especially in such a difficult time. Thank you TTC and thank you to the driver. We need more kindness and fantastic customer service such this.

  • I extend a HUGE thank you to all TTC staff for keeping our public transportation open during this pandemic! You are on the front lines, moving essential workers to their jobs at risk to yourselves. Wishing each of you a happy 2021!
  • I was moved by how the bus driver showed what kindness means. An older passenger was travelling alone and having difficulties. The driver told him his stop and also helped him cross the busy street of Eglinton and Birchmount. This shows that even while in a Pandemic, there’s still a lot of people that will go out of their way to help and be kind to other people. Thank you for all your hard work especially during these difficult times.
  • The driver (504 King) made an announcement reminding everyone that the weekend is coming up & to keep their chins up and to stay positive. Just wanted to let the driver know how much it meant to me to hear that on a particularly tough morning & how positively that small gesture will have impacted everyone who was on that streetcar this morning. I didn’t see a single person who wasn’t smiling under their mask.

Hand with a heart floating above it with the caption Excellent Customer Service

  • TTC operator on Monday, November 30, around 7 p.m. at Humber loop on 66A trip waited for my mom to egress the streetcar to make her bus, missing a 20+ minute wait. She has health issues. Please commend this driver, she is awesome. More like her please!!!
  • The gentleman who drives the 86 Scarborough bus at this time, is a wonderful person. I see him a few times a week when I take my daughter to daycare on the bus (15 min ride) and he is always friendly and extremely helpful to all the riders. I’ve noticed on a few occasions where he has gone above to help someone and doesn’t hesitate to get off the bus and help too when needed. You need more drivers like him. My daughter says “bye grandpa” when we get off LOL
  • Driver is friendly to all passengers boarding bus (83 Jones), saying hello and making eye contact. Also saying have a good day. Very nice to see.

  • Good morning!! Whoever drives the 336 Finch West is awesome!!! Great customer service. Even better driving skills. Thank you.
  • Great Operator and person to talk with. His driving is great! Hope to commute with him again!
  • This bus operator (52 Lawrence West) was so friendly and helpful. I was having a hard time finding my way to my destination when I asked this driver for help. He was so approachable and happy to help. He made my TTC experience a 5 star today.
  • I just wanted to compliment the driver on this route (79 Scarlett Road) this morning. I have had her at least 3 times this week and each time she has been cordial and professional. She is a great driver and she keeps her riders informed if there is a delay.

Heart in a word balloon with the caption Kudos for Kindness

  • The 52 Lawrence West bus driver is so awesome! He has continued to show great gratitude and uplifting spirit. Every day at 5:10/5:15 he waits for us especially on cold and rainy evenings. We appreciate you very much and I hope you have a safe and Merry Christmas and a Happy New Year!
  • I would like to commend the gentleman who worked at the fare wicket at Runnymede Station. I am a senior and he was very kind and compassionate. Very good at customer service.

Certificate ribbon with the caption Always Improving

  • It is regarding the subway closure and having to use the shuttle bus at Sheppard-Yonge Station.  So well organized, employees letting you know where to go, very polite when you ask. I was most impressed. Thank you.

Rocket ship blasting off with the caption Above and Beyond

  • The 86 Scarborough bus driver was very helpful to two women who looked lost and took them to where they needed to be. He also helped me when I was trying to catch the bus. I have arthritis in both knees and he waited for me and was very pleasant. I meet a lot of nice drivers. The TTC is in good shape! I hope you let him know his pleasant demeanor did not go unnoticed. Have a good New Year!
  • The operator on 42 Cummer has been my driver for many board periods. He always greeted me with a “good morning” and a smile. Once masks became mandatory, he greeted with me with a wave as well. He also would wait for me while I was running on those mornings that I was a little slower than I should have been! It was very much appreciated. Thank you.

Smiling face with the caption Made My Day 

  • Thank you TTC for your nonstop service and thanks to the employee driving the 68 Warden route, who is dressed up like Santa and bringing holiday happiness while riding us to work. Thank you once again.
  • It is regarding the subway closure and having to use the shuttle bus at Sheppard-Yonge Station.  So well organized, employees letting you know where to go, very polite when you ask. I was most impressed. Thank you.

Compliments in November

Orange vest with the caption Safety First

  • As I left the vehicle (111 East Mall bus), I stated to the driver that he is truly a thoughtful individual! He made sure to lower front steps of the vehicle for those of us carrying bags and with carts.  He also made sure that no one was left behind who might have been attempting to make a bus-to-bus connection. He was also vigilant and thoughtful to, and with, other vehicles on the road. Although I am a senior, I am still observant; hoping that my six children conduct themselves, when out-and about, as this TTC employee did. Truly: considerate, kind and dutiful!  Exciting to witness!  I remain most grateful!
  • I was delighted to see masks being offered to people entering the station (at Pape Station). I've only ridden the subway at off peak times (usually weekdays between 9:00 a.m. and 11:30 a.m.) but have been impressed by the distancing behavior of my fellow riders and the fact that I've only seen a very few people who were not wearing masks.
  • Today was the first day of snowfall in Toronto. The sidewalks were a bit slippery. This operator (of the 32 Eglinton West route) took the time to put the bus in park and exit the vehicle to help an elderly lady who was afraid she would fall. Although she motioned to him to keep driving (she clearly did not want to delay him) he took the time to hold her hands and helped her on the bus. She was very appreciative. It was very refreshing to see.

  • The bus driver was so nice and communicated well to us despite extreme construction delays on Front street and Spadina. This route is affected every day and the drivers have done a really good job getting people where they need to be on time.
  • I take this bus (927 Highway 27 Kipling) everyday at this time after work. This bus route is a connecting bus from the 112c to Kipling Station for me and I would like to sincerely thank this driver for waiting just a little so that I and all my coworkers could make the connection! Thanks to his compassion I was able to stay out of the cold, stay safe and get home a lot quicker! Thank you so much driver!

  • Great/careful driving, on time, very considerate to elderly riders, polite and properly wearing PPE. A delight being a passenger on her bus (72 Pape)!
  • The 95 York Mills bus driver did an excellent job assisting multiple passengers with mobility aids entering and exiting the bus.
  • I wish to compliment the operator (of the 24 Victoria Park route) and thank him for stopping after leaving the bus stop in order to pick me up. I am a senior, and was running in order to catch the bus.
  • Absolutely outstanding service from this Wheel Trans driver. He was very professional, kind and accommodating. Very helpful and concerned for my well-being and safety.

A spray bottle and gloves with caption Neat and Tidy

  • Compliments to your hard workers who keep the trains clean. Thank you.
  • Over the last few days, the service (on the 105 Dufferin North route) has been timely and overall immaculate. Thank you and keep up the great work!!

Hand with a heart floating above it with the caption Excellent Customer Service

  • I just wanted to recognize the driver (31 Finch East) for being so helpful when I was putting my bicycle on the rack as well as taking it off.  He was such a gentleman!
  • 'd like to thank the driver of subway 5332 on Line 2 this morning because he kept communication going to passengers when we were stopped in-between stations. I get very anxious when that happens, so it really helped. Thank you!
  • A shout out to your outstanding driver (on the 511 Bathurst route) whose genuine cheer and goodwill was infectious for all of us riding on his bus. A+++
  • Due to the pandemic, the community based organization that I work for has reassigned me many times to different locations in the East York area. I wanted to compliment you on your website, especially the Trip Planner. You have made a difficult time a little less stressful. Thanks!

Crown with the caption Fleet with Flair

  • Thank you for bringing back the 996 EXPRESS! This bus makes a huge impact on maintaining social distancing, and reducing my time sitting on a bus to get to work. Thanks so very much!

Compliments in October

Hand with a heart floating above it with the caption Excellent Customer Service

  • The driver (on the 76 Royal York S route) showed extraordinary customer service skills and compassion. She is awesome.
  • The 9 Bellamy route driver is very generous, very helpful and very friendly. I’m two thumbs up for him. Very good service and very good driver!

  • I just wanted to take the time to recognize a bus driver on the 6:40 am 124 Sunnybrook route. He provides excellent customer service, allowing me to feel safe in the dark hours of the morning on my way to work. Thank you to him for always providing exceptional service.
  • I am on this driver’s route (6 Bay) three days every week and he is the most pleasant and congenial person. I look forward to seeing him on this route.

  • We happened to be awake in the night and heard noise on the tracks that go outside between Runnymede & High Park stations. Workers were using a grinder. We were delighted when subway service started in the morning and we no longer heard the very loud clackety-clack of the trains going west! Thank you!

Crown with the caption Fleet with Flair

  • New electric buses are so amazing. You guys are changing the world.

A spray bottle and gloves with caption Neat and Tidy

  • I want to commend the TTC on the cleanliness of your washrooms. I was in the one at Yonge and Bloor this afternoon and the cleaner was working very hard to keep it spotless. Please thank her and all cleaners for their service!

  • I was standing at the next stop over, waiting for the 503 Kingston Road streetcar to leave the station, which I knew would take a few minutes. The driver waved me down and told me to come over, and he said he didn’t want me waiting there in the cold because he wouldn’t be leaving for a few more minutes. I just thought it was very thoughtful and really appreciated it.