Andy Byford - CEO of TTC An exciting year ahead at the TTC

Happy New Year from of all of us at the TTC!

There is always a lot happening at the TTC in an effort to continuously improve and to make your transit system truly great. We are now in the third year of our Five-Year Corporate Plan to modernize all aspects of the TTC and to create a customer-led organization that makes Toronto proud.

We will shortly unveil our 2015 Customer Charter. In 2014, we delivered 38 of our 39 promises, only missing out on the commitment to convert the 510 Spadina route to all-new streetcar operation, due in large part to a strike at Bombardier’s Thunder Bay plant.

Later this spring, we will complete the modernization of Union Station, followed by the opening of our new streetcar maintenance and storage facility – Leslie Barns – in the early summer.

In July, the TTC will rise to the challenge of delivering a reliable and welcoming transit experience to tens of thousands of spectators to the Pan Am/Parapan Am Games, while continuing to provide service to our regular 1.8 million daily riders.

In addition to these specific projects, we will continue to roll out new streetcars as they are delivered and we will progressively convert all streetcar routes to all-door boarding. Working with Metrolinx, we will push on with the roll-out of the PRESTO smartcard in subway stations and on buses and streetcars. We have flagged to Metrolinx our desire to speed up PRESTO implementation on the TTC and we will work together to achieve this.

Finally, we will continue to relentlessly chase down and eliminate the root causes of delays on all our services and to improve the quality of your ride. This will be achieved by targeted service improvements and by continuing our work to create a truly customer-focused organization.

We look forward to being of service to you again throughout 2015.

Proof-of-Payment (POP) now on 504 King streetcars

Proof-of-Payment - POP - is now available from 7 a.m. to 7 p.m. daily on the 504 King streetcar route, allowing customers with a pass, transfer, validated TTC ticket or POP receipt to board at the any door. All-door boarding reduces lines at streetcar stops, creating faster overall travel times. 

Proof-of-Payment is already in use on the following routes:

• 501 Queen (7 a.m. to 7 p.m., daily)
• 502 Downtowner (7 a.m. to 7 p.m., daily, while on Queen Street)
• 503 Kingston Rd (7 a.m. to 7 p.m., daily, while on Queen Street)
• 508 Lake Shore (7 a.m. to 7 p.m., daily, while on Lake Shore Boulevard West)
• 510 Spadina (24 hours-a-day, daily)

For more information on POP, visit

Weekend Line 1 closure – Union to St Andrew

This weekend, on Saturday, Jan. 10 and Sunday, Jan. 11, there will be no service between Union and St Andrew stations due to Union Station platform upgrades. Crews will continue excavation and concrete work ahead of escalator and elevator installation scheduled over the next few months.

A temporary lift has been installed and will open in the next week to provide an accessible connection from the University platform to the concourse while the new elevator is under construction.

Due to the short distance between stations, shuttle buses will not be provided. Customers requiring direct subway access to Union Station must travel south on the Yonge portion of Line 1, while the 506 Carlton, 505 Dundas, 501 Queen or 504 King streetcar routes provide a connection between the two portions of the line. Please remember to get and carry a transfer.

A Wheel-Trans vehicle will be available for customers needing accessible transit between Union and St Andrew stations. Customers can speak with any uniformed TTC employee at either station to make use of this service.

Regular subway service will resume on Monday, January 12 at 6 a.m.

Employee Profile

Name: Salim Hirji
Title: Bus Operator
Years of service: 34

After 34 years, today is my last official day with the TTC. The best part of this job was meeting different people every day and helping them get the right bus and safely to their locations. I also enjoyed driving in a professional manner, in any weather. If I have an opportunity to do it again, I would.

Why does cold weather affect older streetcars?

Yesterday, as temperatures dipped below -10, TTC customers experienced delays on the 502 Downtowner, 503 Kingston Rd and 511 Bathurst streetcar routes. Our aging streetcar fleet and related equipment – over 30 years in many cases – do not respond well to extreme cold. Moisture build-up in air lines that provide braking and door operation can freeze, causing a streetcar to be taken out of service.

While streetcars undergo proactive maintenance, their age simply means they are becoming less and less reliable. Of course, the new streetcars are starting to come online, replacing the old. The new cars underwent significant extreme weather testing and are up to the challenge of Toronto’s winters. We look forward to introducing more of them over the next five years, improving reliability and your service.

In the meantime, go to or download Transit App to check your next vehicle’s arrival. That way, you can head to your stop just minutes before your vehicle is set to arrive. TTC staff provide up-to-the-minute service updates, 24 hours a day, on, through TTC eServices, and on Twitter via @TTCnotices. Keep informed and stay warm!

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