Ongoing Accessibility Improvement Plans, 2015-2018
Several projects to improve TTC accessibility are in progress
In 2015-2018, TTC plans to achieve the remaining 23 objectives in the 2014-2018 TTC Accessibility Plan. These objectives are outlined below:
Stations and Facilities
New Station Entrances
Our commitment: Work with property developers to create new accessible entrances to stations, where opportunities arise.
How we will meet our commitment: In addition to the new entrances recently completed at Queen's Park and Sheppard-Yonge Stations, work is underway to create new accessible entrances through adjacent property developments at St Patrick and Bay Stations. TTC will also continue to work with property developers in the future, when opportunities arise.
Elevators and Barrier-Free Paths
Our commitment: Complete accessibility retrofits at nine additional stations by 2018.
How we will meet our commitment: Work is underway to achieve the target of nine additional accessible stations by 2018 as part of the TTC’s “Easier Access” station accessibility retrofit program.
Review the latest Easier Access schedule here.
The original schedule as published in the 2015 Accessibility Plan Status Report.
To achieve this target, construction began at St. Clair West, Woodbine, Coxwell and Ossington Stations in 2014. While the design process for Royal York, Wilson, Runnymede, King, and Yorkdale stations is currently on schedule, these stations are very challenging for many reasons including property acquisitions, complex design elements, limited access, utilities, operational constraints, etc. In the event that any of these stations become delayed, designs have been advanced at other stations, in order to maintain a commitment to continue making stations accessible.
Funding for accessibility improvements at subway stations is discussed further in the financial impact section, below..
Toronto York Spadina Subway Extension (TYSSE)
Our commitment: ACAT to review TYSSE construction , prior to project completion, to ensure all required accessibility features have been implemented as designed.
How we will meet our commitment: ACAT will review TYSSE stations closer to the project completion date. This will be reported on in a future Accessibility Plan Status Report.
Metrolinx Rapid Transit Lines
Our commitment: Collaborate with Metrolinx to ensure all major transfer points between rapid transit lines and TTC services are accessible.
How we will meet our commitment: In 2014, TTC consulted with ACAT on preliminary Metrolinx designs for Eglinton West, Eglinton-Yonge, and Kennedy interchange stations on the Eglinton-Crosstown LRT line. TTC and Metrolinx will continue to collaborate to ensure all interchanges between rapid transit lines and TTC are accessible and provide seamless connections for all customers.
Elevator and Escalator Reliability
Our commitment: Rebuild 5 elevators to improve reliability by 2015.
Why we will not meet our commitment: The scope and timelines of the elevator rebuild project have changed due to advanced deterioration of the elevator at Dundas West Station, as a result of the challenging outdoor environment in which this elevator is operated. As a result, we will not meet the commitment to rebuild five elevators by the end of 2015.
At Dundas West Station, the elevator between street level, concourse level, and the westbound platform will now be taken out of service in early March, 2015 and returned to service by the end of June, 2015, in time for the Pan Am and Para Pan Am Games. Plans are in place to provide alternate accessible transit service for the duration of the closure. The scope of work has expanded to include complete removal and replacement of all elevator components, including the entire elevator cab, hall doors, and all related equipment. The overhaul work will replace existing elements with new more robust waterproof, and/or corrosion resistant materials, suitable for the conditions. This will extend the life of the elevator and provide more reliable service in the future.
One elevator at Finch Station and two elevators at Kennedy Station will be rebuilt next as part of this project, commencing in Q4 2015. TTC plans to remove only one elevator from service at any given time and will provide alternate accessible service, where required.
Our commitment: Replace five escalators to improve reliability by 2018.
How we will meet our commitment: TTC plans to replace five escalators by 2018 to improve reliability and reduce unplanned outages for our customers who rely on these devices. The status of this project will be reported on in a future Accessibility Plan Status Report.
Our commitment: Implement escalator and elevator real-time monitoring system in mid-2016.
How we will meet our commitment: The TTC’s new escalator and elevator monitoring system is on schedule for implementation by mid-2016. This new system will reduce downtime during unplanned outages and improve accessibility for customers who rely on these devices.
Our commitment: Install new curb ramps or modified platforms, as required, at all streetcar stops by 2018.
How we will meet our commitment: The TTC will modify platforms and install curb ramps, where required, at virtually all streetcar stops by 2018. In 2014, the streetcar platform at Spadina Station was modified to better interface with the new streetcars. New curb ramps have already been installed along Bathurst Street, Queen Street, and elsewhere along streetcar routes to ensure that customers using mobility devices, strollers, and any other customers who require the streetcar ramp, can reach our new low-floor vehicles when they begin service on each route. Curb ramps or modified platforms will be installed along St. Clair Avenue, College Street, Carlton Street and Gerrard Street prior to the launch of the new streetcars on routes 512 and 506.
Our commitment: All streetcar routes accessible by end of 2019.
How we will meet our commitment: TTC continues to work with the manufacturer to ensure that the complete order of 204 new low-floor accessible streetcars will be delivered by 2019, as planned.
Our commitment: Replace all high-floor lift-equipped buses with new low-floor buses by 2016.
How we will meet our commitment: All high-floor lift-equipped buses will be replaced by 2016. However, some high-floor buses that were expected to be retired by the end of 2014 will remain in the fleet until new vehicles arrive later in 2015 due to an ongoing TTC bus shortage.
Our commitment: Work with City of Toronto Transportation Services to upgrade as many stops as possible by 2018.
How we will meet our commitment: As of the end of 2014, 1,108 TTC bus stops within the City of Toronto were not accessible. The TTC will be working with the City to determine funding and a work plan to upgrade as many of these stops as possible; however, there may still be stops that cannot be made accessible due to lack of space available at the stop location. In these cases, customers will need to board at the preceding or following stop, or the next available safe location, as determined by the bus Operator.
Toronto Rocket Subway Trains
Our commitment: Determine feasibility of audible notification of the side of the train on which doors will open at each station.
How we will meet our commitment: This commitment will be reported on in the 2016 Accessibility Plan Status Report.
Policies and Procedures
Our commitment: Implement a new policy to discourage repetitive late cancellations and no shows.
How we will meet our commitment: Changes were made to the automated telephone call out system in 2014 to make a call to customers who cancel trips to advise them of our policy in an effort to discourage late cancellations and no shows. However, further improvements are being pursued to the call out system with full implementation scheduled for Q2 2015.
Our commitment: Develop a service integration plan in 2014-15 to transition some Wheel Trans customers to the conventional system.
How we will meet our commitment: We will report on a work plan for this item separately to the Board in Q2 2015.
Our commitment: Revise Wheel-Trans eligibility criteria to introduce “conditional eligibility” by 2017.
How we will meet our commitment: We will report on a work plan for this item separately to the Board in Q2 2015.
Customer Service Initiatives
Next Stop and Pre-Boarding Announcements
Our commitment: Improve the next stop announcements on express bus routes.
How we will meet our commitment: The necessary stop announcement system upgrade work to improve the next stop announcements on express buses is expected to be completed in 2015. When the upgrade work has been completed, the announcements on express routes will be revised to include arrival announcements.
Our commitment: Provide electronic pre-boarding announcements by 2017 on TTC vehicles.
How we will meet our commitment: Automated pre-boarding announcements are provided on the TTC's new low-floor streetcars to improve accessibility for customers with vision impairments, especially where multiple routes serve the same stop. Work is underway to provide these announcements on buses and in subway stations by 2017. Pre-boarding announcements are currently available on request on the TTCs older streetcars and on all buses.
Signage and Wayfinding
Our commitment: Replace tactile and braille, and other associated elevator signage, for consistency across all TTC elevators over the next five years.
How we will meet our commitment: Funding for this project has been requested as part of the 2015 TTC budget process. If approved, we will proceed to upgrade the tactile and braille signage, and all other associated elevator signage on our oldest elevators to bring them up to modern, consistent wayfinding standards.
Our commitment: Launch a pilot project for tactile signage at bus platforms.
How we will meet our commitment: Funding for this project has been requested as part of the 2015 TTC budget process. If approved, the pilot project will introduce tactile wayfinding signage to help customers with vision impairments to identify bus platforms.
Customer Information Screens
Our commitment: Post notifications of localized elevator and escalator outages on Station Information Screens.
How we will meet our commitment: Funding for the necessary information technology upgrades to complete this objective has been requested as part of the 2015 TTC budget process. This project aims to provide improved notifications of elevator and escalator outages on the Station Information Screens, before customers pay a fare.
PRESTO Fare Card System
Our commitment: PRESTO Self-Serve Reload Station (previously referred to as Add Value Machines) will be accessible when introduced in subway stations starting in 2014-15.
How we will meet our commitment: PRESTO and the TTC continue to work closely to ensure that the PRESTO Self-Serve Reload Station is delivered with accessibility features similar to the Fares and Transfer machines.
Our commitment: Future PRESTO devices will be accessible.
How we will meet our commitment: PRESTO and the TTC continue to work closely to ensure that all PRESTO devices are accessible when introduced into the TTC system. This item will be reported on in greater detail in a future Accessibility Plan Status Report.
Subway Station Public Address System Upgrade
Our commitment: Upgrade the public address system in all subway stations by 2018.
How we will meet our commitment: The TTC plans to upgrade its public address system in seven additional stations in 2015 to ensure public address announcements are easy to hear and understand. The TTC is on-track to upgrade the public address system in all remaining subway stations by 2018.
TTC Handbook for Accessible Travel
Learn how to travel safely and independently on Toronto’s transit system. Download the TTC Handbook for Accessible Travel
Support Person Assistance Card
Learn about the support person assistance card.
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