Exciting changes are happening at Wheel-Trans. Service is expanding to new customers as we extend our eligibility criteria to include more than just persons with physical disabilities. As of January 1, 2017, Wheel-Trans will expand its eligibility to include persons with sensory, cognitive, mental health and physical disabilities.

As we progress through these changes, we are here to support you. Whether you are a new applicant or a long-time customer, Wheel-Trans is here to provide a service that promotes dignity, spontaneity and independence. More information about eligibility can be found here.

For the next few months, our focus will be on new customers; there will be no changes to your current level of service. We want to assure our current customers that Wheel-Trans services will always be here for those who need it most, now and in the future. For current customers, your current level of service will not change.

As we move towards compliance with the Accessibility for Ontarians with Disabilities Act (AODA), the most significant change that you will notice is related to eligibility. Historically, eligibility has been reserved for those people who have physical functional mobility disabilities and are using assistive devices. To align with the Ontario Human Rights Code and to comply with AODA, the TTC will begin to accept applications from persons not just with physical disabilities but also cognitive, sensory and mental health disabilities.

This means that you may notice people travelling on Wheel-Trans without mobility aids. As some cognitive, sensory and mental health disabilities are also invisible disabilities, it may sometimes appear that a customer does not have a disability. Please be respectful of all persons with disabilities travelling on Wheel-Trans services and refrain from questioning whether another customer has a disability.

Frequently asked questions for current customers